Support
Help When You Need It
Acarté is here to help you with your technology support questions. Whether you are on one of our technology support packages or just contact us when you need to put out a fire, this is the place to go. Assuming your e-mail is working, we prefer you start by e-mailing our support staff at support@acarte.com with the details of your issue. That will open a support ticket to get things started.
Schedule a no-commitment Technology Assessment
ITSupportPanel
If you are already a client and elected to use our ITSupportPanel application you can start a new ticket from there. Just look for the green “IT” button in your Windows system tray.
Our award winning software increases employee productivity by reducing phone support time by up to 50%!
- Easy to use and log support tickets (No need to login)
- Quick access to all of the apps we use to support your business
- Daily “Tech Blog” articles to keep you informed
- Connection to our online documentation system
- Proactive email updates on all work performed
Client Support Portal
Has your company been activated in our Client Support Portal? If not, please contact your sales representative for more details.
Not under a managed services contract? Acarte’ offers one-time pay-as-you-go support. We hope that once you try our support you’ll see the value in our technology support packages.
Client Dashboard
Acarté clients taking advantage of any of our remote monitoring plans can log in and view status of workstations and servers, view patch update status, manage virus quarantine, inventory and other features.
Online Support Session
If you are working with your support representative and asked to connect to a remote support session, please fill in the information requested here and start session.
Acarte' is your source for Information Technology (IT) services in Southwest Florida.
We help your business efficiently utilize technology so you can focus on what you do best; running your business and increasing revenue.
Acarte’ helps business all over Southwest Florida including Fort Myers, Naples, Cape Coral , Captiva, Estero, Bonita Spring, Port Charlotte, North Port, Punta Gorda, Alva, LaBelle, Lehigh Acres, Matlacha, San Carlos, Sanibel, Lee County, Charlotte County, and Collier County. Call today and for a free consultation and find out how Acarte’ can help your business.
