Technology Support Packages

Bronze Protection

The Bronze package is a pay-as-you-go break / fix service with basic monitoring. When we detect an issue we contact you to discuss what needs to be done. Even if you have your own IT department we can watch over things for you and be there to help when you need us.

Silver Protection

The Silver package is an entry-level managed support service that includes basic remote workstation and server maintenance. We recommend this as the minimum package you should consider as we provide proactive support to significantly cut down on problems.

Gold Protection

The Gold package offers a full array of managed services. We proactively monitor and manage your complete IT infrastructure. The package includes a block of remote and on-site support hours each month with a reduced hourly rate for any additional services.

Platinum Protection

The two Platinum packages build on the Gold Package by adding either a basic or enhanced Windows 7 Professional desktop computer, monitor, keyboard, mouse and battery backup for each user. You can even have a mix of users on the Gold and Platinum packages.

Bronze Silver Gold Platinum
Acarté HelpDesk Support and Billing Portal
Basic 24×7 Remote Monitoring and Reports
Enhanced 24×7 Remote Monitoring and Reports
Remote 24×7 Management Dashboard Access
Premium 24×7 Remote Monitoring and Reports
Web site and hosted services monitoring Optional
Proactive Server and Workstation Maintenance
Managed Anti-virus Protection Optional
TakeControl Remote Desktop Access Optional
Software Updates and Patch Management
Desktop Security Privilege Management
Optional
Internet Security Assessment – Bronze
Internet Security Assessment – Silver Optional
Internet Security Assessment – Gold Optional Optional
Internet Security Assessment – Platinum Optional Optional Optional Optional
Courtesy Loaner Equipment When Needed
Block of on-site support time each month
Desktop computer, monitor and battery backup
Priority Discounted Hourly Support Rates
Unlimited Remote and On-site Support
Optional
DataGuard Managed Backup Service Optional Optional Optional Optional
Hosted Exchange or Google Apps Optional Optional Optional Optional
Website Design, Hosting and Maintenance Optional Optional Optional Optional
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